Business sectors


Technical Bodies

Standardization is increasingly being used to support the development of the Single Market for Services.

The creation and use of European standards can contribute to fostering cross-border trade, as well as enhancing safety and performance to ensure the protection of consumers and the environment. Standards can set benchmarks against which businesses can measure the quality and performance of their own services, or the services they are purchasing, thus improving transparency, competitiveness, and increasing efficiency.

33 Technical Bodies responsible

CEN/CLC/JTC 1 Criteria for conformity assessment bodies
CEN/CLC/JTC 22 Quantum Technologies
CEN/SS A07 Translation and Interpretation services
CEN/SS A99 Services - Undetermined
CEN/SS F17 Administrative documents
CEN/SS F20 Quality assurance
CEN/SS S29 Social responsibility
CEN/TC 138 Non-destructive testing
CEN/TC 279 Value management - Value analysis, function analysis
CEN/TC 290 Dimensional and geometrical product specification and verification
CEN/TC 319 Maintenance
CEN/TC 329 Tourism services
CEN/TC 331 CEN/TC 331 Postal services
CEN/TC 348 Facility Management
CEN/TC 381 Management consultancy services
CEN/TC 389 Innovation Management
CEN/TC 409 Beauty Salon Services
CEN/TC 445 Digital information Interchange in the Insurance Industry
CEN/TC 447 Horizontal standards for the provision of services
CEN/TC 452 Assistance Dogs
CEN/WS 095 CEN Workshop on European Quality framework for Students Internships
CEN/WS 105 Guidelines to develop long-term strategies (roadmaps) to innovate responsibly
CEN/WS 116 Mediation Grammar
CEN/WS 117 Good practice for implementation of a career-tracking survey for post-graduates
CEN/WS BIZEOLCAT Preparation of nanocatalysts for non-oxidative dehydrogenation (nODH) of light alkanes
CEN/WS COVR Safety in close human-robot interaction: procedures for validation tests
CEN/WS DTS Quality Assurance Guidelines for Dual Training Systems
CEN/WS FSR Future of Social Responsibility
CEN/WS JTI Journalism Trust Indicators
CEN/WS OYS OYSTER on Materials characterisation - Terminology, classification and metadata
CEN/WS SICT The Standardisation of the Impression Creep Test
CEN/WS Unicorn CEN Workshop on Analytics Insights and Scaling Policies for Microservices (UNICORN)

The standardization of postal services and the improvement of service quality are strategic priorities for the European Union: they are set out in Directive 97/67/EC on the development of the internal market of Community postal services. The development of appropriate standards is therefore indispensable to ensure interoperability between national networks and for the existence of an efficient universal service.

CEN/TC 331 'Postal services' is the technical committee responsible for fulfilling Standardization Request M/590 on postal services and the improvement of quality of service, in support of Directive 97/67/EC. This request was issued to CEN by the European Commission in 2023 and the work thereunder will be ongoing until 2027.

M/590 includes seven topics for which new European standardization deliverables should be developed, according to the latest regulatory and industry developments, together with five existing standardization deliverables to be revised, in accordance with the European eIDAS Regulation and the Regulation on electronic freight transport information.

In 2024, CEN/TC 331 'Postal services' will work on the following two items, amongst others:

  • a European standard on the safe, secure, and contactless delivery of postal items;

  • a European standard on the harmonization of track and trace events, which will consist of at least two parts, with the first one dedicated to forward flow.


CEN/TC 319 'Maintenance' develops generic standards in the field of maintenance. In 2024, the TC will be working on the following two projects:

  • a European standard on maintenance function and management, which will describe the role of a maintenance manager and the activities they are responsible for;

  • a European standard on the qualification of maintenance personnel, regarding the tasks to be performed in the context of the maintenance of plant, infrastructure, and production systems.


Electronic invoicing is an important requirement for the digitalization of all commercial domains and in the consumer sector. CEN/TC 445 ‘Digital information Interchange in the Insurance Industry’ is finalizing a Technical Specification (TS 17901) that will deal with digital information interchange in the insurance industry - Electronic Premium Invoice - Mapping to Electronic Invoice in EN 16931-1:2017. This document will define the standardized mapping of the specific requirements for an insurance premium invoice based on the generic electronic invoice described in EN 16931-1.


Newly established CEN/TC 475 ‘Finance’ will aim to standardize various topics related to finance. Amongst others, the TC will address sustainable finance in a European context, integrating relevant ISO standardization activities and complementing existing initiatives and regulations. By developing standards on the topic, the TC aims to enhance transparency, consistency, and trust in financial practices. This facilitates informed decision-making and sustainable investments, which ultimately contributes to the alignment of the financial system with global sustainability goals. The first plenary meeting will take place in the first quarter of 2024. 

Standards published by CEN and CENELEC in the sector

  • CEN and CENELEC Portfolio of deliverables: 333 ENs + 74 other deliverables
  • Work items currently in the Work Programme: 82 ENs + 7 other deliverables

Standardization requests from EC/EFTA

  • M/590 - Postal services